Refund & Return
Refund & Return 退款與退貨
All returns and exchanges due to change of mind are subject to 14 days return and exchange policy upon receipt of order, subject to the following terms and conditions:
． It is the responsibility of the customer to pay for the return shipment if they wish to send back the items.
． For hygiene reasons we cannot accept return of used cosmetics, makeup or beauty accessories.
． Items bought must be in the original packaging.
． Items bought on sale cannot be refunded
． Items purchased as part of a set or a multi-item pack must be returned as a whole set.
To arrange a refund, please follow these steps:
． Email us at firstname.lastname@example.org with REFUND in the title along with your original order ID.
． Let us know the problem you have with the item in the email.
． Explain if you would like a refund, a replacement or an exchange.
． Pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.
． Send the item back to our stock room address:
Ivy Lewis Limited, T/A SO Go Beauty, 259 Village Way, Beckenham, Greater London, BR3 3PJ
． Pay for the shipping costs for returning items. Please note the return shipping cost is non-refundable.
． Consider using a trackable shipping service or purchasing shipping insurance. If we haven’t received your item we will not process a refund.
We will process your return as soon as possible. You should receive a refund within 14 days, however if you have not, please follow these steps:
． Check if the items have returned to our stock room with your delivery company
． Check your credit card company and bank
． Contact us by email email@example.com
If you would like us to resend the package, Forest Dream reserve the right to charge the additional cost for the second shipment.
If you receive a damaged package or defective product, please email us as soon as possible: firstname.lastname@example.org , we will investigate and help you out.
Ivy Lewis Limited，T / A SO Go Beauty，大倫敦貝肯漢姆259 Village Way，BR3 3PJ
Terms & Conditions
Refund & Return