Refund & Return

Refund & Return 退款與退貨

All returns and exchanges due to change of mind are subject to 14 days return and exchange policy upon receipt of order, subject to the following terms and conditions:

.  It is the responsibility of the customer to pay for the return shipment if they wish to send back the items.

.  For hygiene reasons we cannot accept return of used cosmetics, makeup or beauty accessories.

.  Items bought must be in the original packaging.

.  Items bought on sale cannot be refunded

.  Items purchased as part of a set or a multi-item pack must be returned as a whole set.

To arrange a refund, please follow these steps:

.  Email us at info@forest-dream.com with REFUND in the title along with your original order ID.

.  Let us know the problem you have with the item in the email.

.  Explain if you would like a refund, a replacement or an exchange.

.  Pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.

.  Send the item back to our stock room address:
Ivy Lewis Limited, T/A SO Go Beauty, 259 Village Way, Beckenham, Greater London, BR3 3PJ

.  Pay for the shipping costs for returning items. Please note the return shipping cost is non-refundable.

.  Consider using a trackable shipping service or purchasing shipping insurance. If we haven’t received your item we will not process a refund.

We will process your return as soon as possible. You should receive a refund within 14 days, however if you have not, please follow these steps:

.  Check if the items have returned to our stock room with your delivery company
.  Check your credit card company and bank
.  Contact us by email info@forest-dream.com

If you would like us to resend the package, Forest Dream reserve the right to charge the additional cost for the second shipment.

If you receive a damaged package or defective product, please email us as soon as possible: info@forest-dream.com , we will investigate and help you out.

如改變主意而需退貨或換貨,請在收到貨品後14天內進行退貨和換貨,並遵守以下條款和條件:

.  如果客戶希望退回物品,則有責任為退貨郵費付款。

.  出於衛生原因,我們不接受退回用過的化妝品,化妝品或美容配件。

.  購買的物品必須使用原本包裝。

.  減價的商品無法退款

.  多件套裝的一部分購買的商品必須整體退回。

要安排退款,請按照以下步驟操作:

.  給我們發送電子郵件到info@forest-dream.com,標題中填寫退款或更換以及訂單ID。

. 在電子郵件中讓我們知道您遇到的問題。

.  請說明是否要退款或更換。

.  如果可以,小心地將物品包裝在原本產品包裝中。請注意,我們只能交換或退款予未開封的商品。

.  將物品寄回我們的儲藏室地址:
Ivy Lewis Limited,T / A SO Go Beauty,大倫敦貝肯漢姆259 Village Way,BR3 3PJ

.  支付退回物品的運輸費用。請注意,退貨運費概不退還。

.  考慮使用可追踪的運輸服務或購買運輸保險。如果我們收不到您的物品,我們將不予退款。

我們將盡快處理您的退貨。您應該在14天內收到退款,但是如果沒有,請按照以下步驟操作:

.  向送貨公司查考物品是否已退回我們的貨倉
.  檢查您的信用卡公司和銀行
.  通過電子郵件聯繫我們info@forest-dream.com

如果您希望我們重新發送包裹,Forest Dream保留收取第二批貨物額外費用的權利。

如果您收到損壞的包裝或有缺陷的產品,請盡快給我們發送電子郵件:info@forest-dream.com,我們將進行調查並為您提供幫助。

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